Laguna Bay 2

!!!SCAM ALERT!!!DO NOT BOOK MYPATTAYASTAY!!! MUST READ!!! I TRAVEL A LOT AND HAVE NEVER EXPERIENCED SUCH A BAD SERVICE THAT FEELS LIKE BEING ROBBED AND INSULTED. THEREFORE I WANT PEOPLE TO BE WARNED BEFORE BOOKING AT MYPATTAYASTAY. I BOOKED FOR THREE NIGHTS AT MYPATTAYASTAY AND BECAUSE OF A DELAY I ARRIVED TOO LATE TOO CHECK IN ON THE FIRST NIGHT (21.15 PM). MY WIFE AND I TRIED TO REACH THE OFFICE BUT DID NOT GET ANY RESPONSE. WE ALREADY INFORMED THE.IN THE AFTERNOON WE WOULD BE LATE, ALSO NO RESPONSE.WE HAD TO SEARCH FOR ANOTHER HOTEL BECAUSE THERE WAS NO KEY FOR US. NEXT DAY I FOUND OUT THAT A GUY NAMED ROB HAD CANCELLED ALL THREE NIGHTS (AND HAD ME PAY EVEN FOR CLEANING COSTS EVEN THOUGH I HAVE NEVER BEEN INSIDE THE APPARTMENT) ARGUING THAT THERE WAS A "NO SHOW". VERY STRANGE BECAUSE I SENT SERVERAL EMAIL IN THE AFTERNOON THAT I WOULD ARRIVE LATE BECAUSE OF A DELAY. THEY ARGUED THEY HAD NEVER RECEIVED THOSE EMAIL EVEN AFTER SENDING THEM SCREENSHOTS. I REQUESTED TO CHECK IN NEXT DAY BUT "CUSTOMER SERVICE"" GUY NAMED ROB WAS SO ARROGANT BECAUSE I SAID I WAS DISSATISFIED THAT HE GOT UPSET BECAUSE I SENT SEVERAL EMAILS ABOUT THE SITUATION AND MADE HIM VERY EMOTIONAL AND STARTED MAKING THINGS PERSONAL. EVENTUALLY THIS GUY "ROB" HUNG UP ON ME AND CANCELLED ALL THREE NIGHTS WITHOUT REFUND AND EVEN CHARGED CLEANING COSTS. THATS IS SERVICE AT PATTAYASTAY! ALSO I SPOKE WITH SECURITY OFFICER AT THE APPARTMENT AND HE EXPLAINED THAT ALMOST EVERY DAY HE MEETS PEOPLE THAT HAVE ISSUES IF THEY BOOKED MYPATTAYASTAY. THEY DO NOT SHOW UP WITH KEY AND CHARGE YOU FOR THE COMPLETE BOOKING EVEN THOUGH YOU HAVE TO BOOK ANOTHER HOTEL. THEY WILL ARGUE THAT BECAUSE YOU ARE LATE FIRST DAY THEY ARE ALLOWED TO CANCEL THE COMPLETE BOOKING WITH NO REFUND. EVENTUALLY I AM HAPPY BECAUSE I STAY IN A DECENT HOTEL NOW (BALIHAI BAY). I DID NOT SEE THE ROOM FROM LAGUNA BAY BUT THE AREA AROUND IT IS VERY DIRTY AND SMELLS LIKE A SEWER. MANY HOOKERS AND JUNKIES WALK AROUND THIS AREA AND ALSO FAR FROM BEACH AND "NORMAL" RESTAURANTS.